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Reimbursement of the difference, instructions for use

Did you buy a product on Santa's Valley? Some time later, you realize that it is sold for less by another brand. Did you know that Santa's Valley can refund you the difference?

What are the conditions to be met?

You have ten days after your purchase on santasvalley.com to see a cheaper price. For your refund request to be validated, you must compare your purchase with a product of the same brand and reference, available in stores or on a website from our main competitors, in Metropolitan France and marketed under the same service conditions.

How to proceed ?

To register your refund request, concerning the difference in price observed, log on to your client area directly on santasvalley.com and access Contact form on line.

In the event that Santa's Valley is unable to verify the price indicated, proof will be requested. In this case, a photo of the price label mentioning the necessary information, a quote or any other support attesting to the price observed at the competition must be sent as an attachment.

Once your request has been validated, Santa's Valley will reimburse you the difference in the form of a gift card sent by email, within 2 weeks of the request.

This card will be valid for 12 months and can be used one or more times on santasvalley.com.

In which cases does the refund of the difference not apply?

The provisions do not apply to products sold as is, nor to products including discounts (sales, flash sales, barred prices, etc.). The prices recorded on products sold during private sales (one-off or specialized sites), on an auction site, resale or on a market place cannot be refunded.

Competitors eligible for reimbursement of the difference

Amazon, Auchan, BHV, BUT, Carrefour, Casino, Castorama, Cdiscount, Conforama, Fnac, Galeries Lafayette, Géant Casino, Intermarché, La Redoute, Leclerc, Leroy Merlin, Printemps, Rue du Commerce, Eminza, Desjardins, Mr Bricolage, Bricomarché , Dupoirier Garden Centers. If the price is found on another brand or merchant site, Contact us.

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