Refund difference

Reimbursement of the difference, instructions for use

Did you buy a product on Santa's Valley? Some time later, you realize that it is sold for less by another brand. Did you know that Santa's Valley can refund you the difference?

What are the conditions to be met?

You have ten days after your purchase on santasvalley.com to see a cheaper price. For your refund request to be validated, you must compare your purchase with a product of the same brand and reference, available in stores or on a website from our main competitors, in Metropolitan France and marketed under the same service conditions.

How to proceed ?

To register your refund request, concerning the difference in price observed, log on to your client area directly on santasvalley.com and access Contact form on line.

Proof may be requested in the event that Santa's Valley cannot verify the price indicated. If you have a photo, an estimate or an invoice attesting to the price seen at the competition, it is recommended to send it as an attachment.

Once your request has been validated, Santa's Valley will refund you the difference by gift card sent by e-mail, within 6 weeks of the request.

This card is valid for 6 months, usable in one or more times on santasvalley.com

In which cases does the refund of the difference not apply?

The provisions do not apply to products sold as is, nor to products including discounts (sales, flash sales, barred prices, etc.). The prices recorded on products sold during private sales (one-off or specialized sites), on an auction site, resale or on a market place cannot be refunded.

Competitors eligible for reimbursement of the difference

Amazon, Auchan, BHV, BUT, Carrefour, Casino, Castorama, Cdiscount, Conforama, Fnac, Galeries Lafayette, Géant Casino, Intermarché, La Redoute, Leclerc, Leroy Merlin, Printemps, Rue du Commerce, Eminza, Desjardins, Mr Bricolage, Bricomarché , Dupoirier garden centres.