Les présentes Conditions Générales de Ventes et de Services régissent l’exécution de la vente et des prestations de la société Lansa Design pour le Client. Elles sont conclues entre : – La société Lansa Design, immatriculée au RCS d’Evry sous le numéro 529752115, au capital de 40.000,00€, dont le siège social est situé 12 avenue du Québec – Bâtiment Ibéris – 91140 Villebon sur Yvette Ci-après dénommée « la société », d’une part, Et – Le Client, consommateur, d’autre part, Ci-après dénommée le « Client »
The general conditions of sale and provision of services described below detail the rights and obligations of the parties in the context of the distance selling of products sold by the company Lansa Design.
L’acquisition d’un bien via le site sansvalley.com implique une acceptation sans réserve par le Client des présentes conditions générales de vente.
The products offered for sale by the company Lansa Design on its website santasvalley.com are exclusively intended for decorative, indoor use and must be used by adults. The products offered for sale are not toys and must be kept out of the reach of children.
The photographs and illustrations of the products offered for sale on the santasvalley.com site conform to the products shipped. However, it is possible that certain variations in the presentation of the products exist, particularly in terms of decorative details (sequins, pearls, glued decorations, painted decorations, etc.).
Lansa Design cannot be held liable in the event of inappropriate use by the person directly or indirectly suffering the damage(s).
The products offered for sale on the santasvalley.com website are available.
However, if, unfortunately, a stock shortage occurs on the desired item(s), the customer will be informed by email within 3 working days maximum following their order for the unavailable product(s).
The initial order for the unavailable product(s) may then either be replaced by the order of an equivalent, or canceled.
In the event of cancellation of the order, the Customer will receive the total amount of their initial order within a maximum of 7 working days.
The company Lansa Design reserves the right to modify at any time the prices of its products sold on its site santasvalley.com.
The internet purchasing service with remote payment is a service set up by the company Lansa Design available to its customers allowing them to order and purchase directly the product(s) of their choice offered for sale on the site. santasvalley.com, subject to stock availability.
This service applies to all products sold on the santasvalley.com website.
The customer can place an order via the santasvalley.com website by selecting the desired product(s) by following the payment instructions.
Any order placed and confirmed by the Customer entails the conclusion of a distance sales contract between him and the company Lansa Design.
Lansa Design reserves the right to accept or refuse any order placed by the customer.
In the event of refusal of the order by the company Lansa Design, it will not be required to pay any compensation to the customer.
If the order is accepted by the company Lansa Design, a confirmation of the order will be sent to the customer, within a maximum of 48 hours to the email address provided and verified at the time of said order.
In the absence of confirmation of the order by the company Lansa Design within a maximum of 48 hours, the sale will be deemed void.
The total amount paid by the customer will then be refunded in full as soon as possible.
If a confirmation of their order is sent by the company Lansa Design, the customer has a period of 14 calendar days, starting from the day after delivery, to withdraw.
An email will then be sent to the customer confirming their withdrawal request. In the absence of any receipt of this confirmation letter, no returned product will be subject to a refund from the company Lansa Design.
The return of the product must be made under the same conditions as those of the initial shipment. This means that the customer will have to opt for the same carrier, the same transport tracking, the same packaging.
The returned product must conform to that which was delivered and show no trace of use.
Return costs will be borne by the customer.
If a product is returned that does not meet the same conditions as those of the initial shipment, the order will not be refunded.
Likewise, in the event of return of a product showing traces of use, the order will not be refunded.
The return must be made no later than 8 working days following our return confirmation, to the following address:
Lansa Design – 12 avenue du Québec – Bâtiment Ibéris – 91140 Villebon sur Yvette.
The Lansa Design company can offer products for pre-order.
The Lansa Design company will inform the customer of the terms and conditions for pre-ordering, following the information communicated by its suppliers.
If the pre-ordered product is unavailable and the order has been placed, the company Lansa Design will inform the customer electronically at the address provided.
The customer will have the possibility of requesting the cancellation of his order, resulting in a full refund of the sums paid, or an exchange with one or more similar product(s).
Lorsque la commande contient au moins un ou plusieurs articles en précommande, la commande sera mise en attente puis préparée et expédiée lorsque l’intégralité des produits sera disponible.
Lorsque la commande contient au moins un ou plusieurs articles en précommande et des articles en stock, la totalité de la commande sera mise en attente puis préparée et expédiée en une seule fois, lorsque l’intégralité des produits sera disponible.
The order will be shipped within a maximum of 30 working days following receipt of full payment, except in the event of a supplier delay or additional delay that may be mentioned.
The price is payable in cash, in full on the day of the order, via the santasvalley.com website.
To confirm their order, the Customer must make their payment directly online. Once payment has been made, the Customer receives confirmation of their order.
Payment is made online by:
– Carte bleue ;
– Paypal
– Virement bancaire sur demande et en cas d’acceptation de la société Lansa Design qui communiquera alors au client ses coordonnées bancaires.
When choosing their payment method, the Customer must provide their banking information as well as their billing address before paying. The Client guarantees to the company Lansa Design that it holds all the authorizations required to use the chosen payment method. By indicating his credit card number, the Customer authorizes the site's bank to debit the total amount of the order.
All payment information is transmitted to the site's bank. No banking data is collected, stored or processed by the company Lansa Design. The Customer's bank account, corresponding to the bank card used for payment, will be debited immediately upon placing the order by the Customer.
If it is impossible to transmit the flow due by the Customer (opposition, bank refusal, etc.), the order and the contract will be automatically canceled. The company will not be required to carry out any service subsequent to the customer's order if the customer does not pay the price under the conditions and according to the terms indicated in these general conditions of sale and services. services.
Le délai d’expédition varie selon le mode de paiement.
A l’exception des commandes qui contiennent un ou plusieurs articles en précommande, la société Lansa Design expédiera la commande dans un délai maximum de 3 jours ouvrés suivant la confirmation de la commande emportant son paiement intégral.
The order can only be shipped to mainland France and neighboring countries.
The modes of transport offered are as follows:
– Colissimo ou Transporteur ;
– Points Relais.
Dès l’expédition de la commande, la société Lansa Design communique au client un lien lui permettant de suivre le trajet de son colis, et ce, grâce au numéro de suivi qui lui est transmis lors de l’expédition.
The Customer has a right of withdrawal that he can exercise without having to justify his decision, within fourteen days from the day after the agreement. This period is extended until the first following working day if it expires on a Saturday, a Sunday or a holiday or non-working day.
After shipment, the risks rest with the customer. It is strongly recommended that the customer make reservations or check the contents of the package upon receipt in the event of damage to the ordered item(s) or contents that do not conform to those expected.
In the absence of a reservation expressed upon receipt, the Lansa Design company will not be able to process the customer's subsequent complaint, despite the presence of a damaged or destroyed package upon delivery.
The customer must provide all the information allowing the compliant delivery of the product.
In the event of an error in the delivery address by the customer and return of the package by the transport provider with the mention NPAI or incomplete address, the company Lansa Design may reimburse the customer for the amount of the order, excluding shipping costs. delivery.
In this case, the customer must report the lack of delivery to the company Lansa Design within 25 calendar days from the day the package is taken over by the carrier's services.
En cas d’erreur d’adresse de livraison du fait de la société Lansa Design, la commande sera expédiée de nouveau, dans les mêmes conditions que l’envoi initial. Les frais de livraison seront alors supportés par la société Lansa Design.
Si le colis n’a pas été récupéré par le client dans son bureau de poste (ou point Postal) ce dernier est alors retourné à la société Lansa Design.
Upon receipt of the package, Lansa Design may, upon request, refund the entire order, excluding shipping costs.
In the event of non-delivery of the package sent beyond 7 working days from the day the order is picked up by the carrier, the customer must contact the carrier.
En cas de perte confirmée par le transporteur ou d’absence d’information, le client devra signaler la perte à la société Lansa Design dans un délai maximum de 10 jours calendaires à compter du jour de la prise en charge du colis par le transporteur. Passé ce délai, aucune réclamation ne pourra être traitée.
Upon receipt of the customer's complaint, Lansa Design will carry out all the necessary checks.
If the package has not been delivered, Lansa Design will request the carrier's tracing service.
En cas de confirmation définitive de la perte du dit colis par les services de livraison, la société Lansa Design remboursera la commande, sous réserve de la communication par le client d’une attestation sur l’honneur mentionnant qu’il n’a pas reçu le colis.
Les délais de livraison indiqués s’appliquent à compter du jour de la prise en charge du colis par le transporteur. Les délais de livraison sont communiqués de bonne foi et à titre indicatif.
Failure to observe delivery times cannot result in cancellation of the order or any compensation.
Under the terms of articles L.211-4 of the Consumer Code and 1641 of the Civil Code, the customer benefits from the legal guarantees of conformity and hidden defects for orders placed on the e-commerce site of the company Lansa Design.
The customer has a period of two years to act from delivery of the product.
According to article L. 211-9 of the Consumer Code, in the event of a lack of conformity, the customer chooses between repair and replacement of the good.
The customer can implement the guarantee for hidden defects in the item sold provided for by article 1641 of the civil code.
In the event of a hidden defect, the customer chooses between canceling the sale or reducing the sale price.
En cas de mise en œuvre des garanties légales, les produits litigieux devront être expédiés dans un état parfait et complet (accessoires, emballage, notice…). Les frais d’envoi seront remboursés sur la base du tarif facturé et les frais de retour seront remboursés sur présentation des justificatifs.
Reimbursement of disputed products will be made after careful examination of them.
Any warranty is excluded in the following cases:
– légers défauts de finition (peinture, pailletage, formes, etc…) ;
– usage anormal ou mauvaise manipulation ;
– négligence ;
– abus ;
– défaut d’entretien ;
– mauvaises conditions de stockage ;
– usure normale ;
– force majeure ;
– utilisation non conforme aux spécifications du Fournisseur/Fabricant ;
– usage commercial ou collectif ;
– réparation ou modification effectuée par un tiers non agréé par le Fournisseur/Fabricant.
Lansa Design cannot be held liable under any circumstances for:
– En cas d’indisponibilité du site santasvalley.com ;
– En cas de rupture de stocks ;
– En cas d’indisponibilité d’un produit ;
– En cas de force majeure ;
– En cas de grèves ou mouvements sociaux quelconques ;
– En cas d’inondation ;
– En cas d’incendie ;
– En cas de pénurie sanitaire.
– En cas de dommage résultant d’un hameçonnage par un tiers non autorisé pour obtenir des renseignements personnels dans le but de perpétrer une usurpation d’identité ou toute autre manœuvre frauduleuse
La société Lansa Design met à la disposition du Client un service téléphonique Client » au numéro suivant : +33 1 69 59 25 69 (numéro non surtaxé). Toute réclamation du Client devra être transmise par écrit à l’adresse suivante : Lansa Design – 12 avenue du Québec – Bâtiment Ibéris – 91140 Villebon sur Yvette
The company Lansa Design collects from the Client the personal data concerning him, strictly necessary for the execution of the sales contract and the provision of services ordered by the Client.
The information collected conditions the sale and provision of services. Failure to communicate this data will result in the Customer being unable to order the desired product. Personal data is collected on the legal basis of these general conditions and is used by the company Lansa Design for the following purposes:
– Expédition de la commande passée par le client ;
Exécution de la prestation de service confiée à la société Lansa Design par le Client, – Création d’un fichier pour le traitement strictement interne des clients de la société Lansa Design, le suivi des dossiers de ses clients, la facturation, le recouvrement et la comptabilité – La gestion de la relation avec ses clients et prospects, – Le respect d’obligations légales et réglementaires lorsqu’il met en œuvre un traitement ayant pour finalité la prévention du blanchiment et du financement du terrorisme et la lutte contre la corruption. Les données personnelles collectées sont destinées à la société Lansa Design. Elles peuvent être communiquées également aux autorités administratives ou judiciaires dans le but de respecter la règlementation applicable ou répondre à une contrainte judiciaire ou légale dans le cadre de l’exécution de la vente et de la prestation de service. Elles ne sont pas vouées à être vendues, partagées ou communiquées à des tiers à des fins commerciales ou de prospection. La société
Lansa Design only keeps the data for the duration necessary for the operations for which they were collected as well as in compliance with the regulations in force.
In this regard, Customer data is kept for the duration of the contractual relationship increased by 5 years, without prejudice to retention obligations or limitation periods.
In terms of accounting, data is kept for 10 years from the close of the accounting year. The company Lansa Design, whose head office is located at 12 avenue du Québec – Bâtiment Ibéris – 91140 Villebon sur Yvette represented by Lansa Design, is responsible for processing said data. Personal data may be stored and processed in any country in the European Union subject to GDPR No. 2016/679.
The Customer has a right with regard to the data controller to access personal data, access to data concerning him, rectification, query, limitation, portability, erasure, or the right to object to the processing of data, as well as the right to lodge a complaint with a supervisory authority. It is specified that the Customer must be able to prove their identity, either by scanning an identity document, or by sending a photocopy of their identity document to the company Lansa Design.
The Customer refrains from any reproduction or exploitation of the products offered for sale, without the express, written and prior authorization of the company Lansa Design, under penalty of legal proceedings. The society
Lansa Design remains the owner of all intellectual property rights over the brands, logos, slogans, graphics, photographs, animations, videos and texts contained on the site. Any total or partial representation of the site and its content, by any means whatsoever, without the express prior authorization of the company Lansa Design, is prohibited and constitutes an infringement punishable by articles L. 335-2 et seq. and the articles L. 713-1 et seq. of the intellectual property code.
Any dispute arising from the execution, interpretation, or termination of the contract will be decided according to the rules specifically applicable in the matter. These general conditions of sale and provision of services and the purchase and sale operations resulting from them are governed by French law.
In accordance with the provisions of articles L. 612-1 et seq. of the Consumer Code, the Customer has the possibility, as a consumer, to submit complaints to the company Lansa Design by electronic message or by post to the head office address social.
In the event of a dispute, the competent courts are those of the place where the head office of the company Lansa Design is established.
These general conditions of sale and provision of services are expressly approved and accepted by the Customer, who declares and acknowledges having perfect knowledge of them, and therefore waives the right to rely on any contradictory document and, in particular, its own general conditions of purchase, which will be unenforceable against the company Lansa Design, even if it is aware of them.
