{"id":11985,"date":"2022-11-16T09:02:57","date_gmt":"2022-11-16T08:02:57","guid":{"rendered":"https:\/\/santasvalley.com\/?page_id=11985"},"modified":"2026-01-21T10:13:39","modified_gmt":"2026-01-21T09:13:39","slug":"terms-of-sales","status":"publish","type":"page","link":"https:\/\/santasvalley.com\/en\/conditions-generales-de-vente\/","title":{"rendered":"Terms of Sales"},"content":{"rendered":"
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Terms of Sales<\/h1><\/div><\/div>

Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Ventes et de Services r\u00e9gissent l\u2019ex\u00e9cution de la vente et des prestations de la soci\u00e9t\u00e9 Lansa Design pour le Client. Elles sont conclues entre : \u2013 La soci\u00e9t\u00e9 Lansa Design, immatricul\u00e9e au RCS d\u2019Evry sous le num\u00e9ro 529752115, au capital de 40.000,00\u20ac, dont le si\u00e8ge social est situ\u00e9 12 avenue du Qu\u00e9bec \u2013 B\u00e2timent Ib\u00e9ris \u2013 91140 Villebon sur Yvette Ci-apr\u00e8s d\u00e9nomm\u00e9e \u00ab\u00a0la soci\u00e9t\u00e9\u00a0\u00bb, d\u2019une part, Et \u2013 Le Client, consommateur, d\u2019autre part, Ci-apr\u00e8s d\u00e9nomm\u00e9e le \u00ab Client \u00bb<\/p>

Article 1 \u2013 Scope<\/h2>

The general conditions of sale and provision of services described below detail the rights and obligations of the parties in the context of the distance selling of products sold by the company Lansa Design.<\/p>

L\u2019acquisition d\u2019un bien via le site sansvalley.com implique une acceptation sans r\u00e9serve par le Client des pr\u00e9sentes conditions g\u00e9n\u00e9rales de vente.<\/p>

Article 2 \u2013 Characteristics of the products offered for sale<\/h2>

The products offered for sale by the company Lansa Design on its website santasvalley.com are exclusively intended for decorative, indoor use and must be used by adults. The products offered for sale are not toys and must be kept out of the reach of children.<\/p>

The photographs and illustrations of the products offered for sale on the santasvalley.com site conform to the products shipped. However, it is possible that certain variations in the presentation of the products exist, particularly in terms of decorative details (sequins, pearls, glued decorations, painted decorations, etc.).<\/p>

Lansa Design cannot be held liable in the event of inappropriate use by the person directly or indirectly suffering the damage(s).<\/p>

The products offered for sale on the santasvalley.com website are available.<\/p>

However, if, unfortunately, a stock shortage occurs on the desired item(s), the customer will be informed by email within 3 working days maximum following their order for the unavailable product(s).<\/p>

The initial order for the unavailable product(s) may then either be replaced by the order of an equivalent, or canceled.<\/p>

In the event of cancellation of the order, the Customer will receive the total amount of their initial order within a maximum of 7 working days.<\/p>

The company Lansa Design reserves the right to modify at any time the prices of its products sold on its site santasvalley.com.<\/p>

Article 3 \u2013 Characteristics of the purchase service on the santasvalley.com site with remote payment<\/h2>

The internet purchasing service with remote payment is a service set up by the company Lansa Design available to its customers allowing them to order and purchase directly the product(s) of their choice offered for sale on the site. santasvalley.com, subject to stock availability.<\/p>

This service applies to all products sold on the santasvalley.com website.<\/p>

The customer can place an order via the santasvalley.com website by selecting the desired product(s) by following the payment instructions.<\/p>

Any order placed and confirmed by the Customer entails the conclusion of a distance sales contract between him and the company Lansa Design.<\/p>

Lansa Design reserves the right to accept or refuse any order placed by the customer.<\/p>

In the event of refusal of the order by the company Lansa Design, it will not be required to pay any compensation to the customer.<\/p>

If the order is accepted by the company Lansa Design, a confirmation of the order will be sent to the customer, within a maximum of 48 hours to the email address provided and verified at the time of said order.<\/p>

In the absence of confirmation of the order by the company Lansa Design within a maximum of 48 hours, the sale will be deemed void.<\/p>

The total amount paid by the customer will then be refunded in full as soon as possible.<\/p>

If a confirmation of their order is sent by the company Lansa Design, the customer has a period of 14 calendar days, starting from the day after delivery, to withdraw.<\/p>

An email will then be sent to the customer confirming their withdrawal request. In the absence of any receipt of this confirmation letter, no returned product will be subject to a refund from the company Lansa Design.<\/p>

The return of the product must be made under the same conditions as those of the initial shipment. This means that the customer will have to opt for the same carrier, the same transport tracking, the same packaging.<\/p>

The returned product must conform to that which was delivered and show no trace of use.<\/p>

Return costs will be borne by the customer.<\/p>

If a product is returned that does not meet the same conditions as those of the initial shipment, the order will not be refunded.<\/p>

Likewise, in the event of return of a product showing traces of use, the order will not be refunded.<\/p>

The return must be made no later than 8 working days following our return confirmation, to the following address:<\/p>

Lansa Design \u2013 12 avenue du Qu\u00e9bec \u2013 B\u00e2timent Ib\u00e9ris \u2013 91140 Villebon sur Yvette.<\/p>

Article 4 \u2013 Pre-order<\/h2>

The Lansa Design company can offer products for pre-order.<\/p>

The Lansa Design company will inform the customer of the terms and conditions for pre-ordering, following the information communicated by its suppliers.<\/p>

If the pre-ordered product is unavailable and the order has been placed, the company Lansa Design will inform the customer electronically at the address provided.<\/p>

The customer will have the possibility of requesting the cancellation of his order, resulting in a full refund of the sums paid, or an exchange with one or more similar product(s).<\/p>

Lorsque la commande contient au moins un ou plusieurs articles en pr\u00e9commande, la commande sera mise en attente puis pr\u00e9par\u00e9e et exp\u00e9di\u00e9e lorsque l\u2019int\u00e9gralit\u00e9 des produits sera disponible.<\/p>

Lorsque la commande contient au moins un ou plusieurs articles en pr\u00e9commande et des articles en stock, la totalit\u00e9 de la commande sera mise en attente puis pr\u00e9par\u00e9e et exp\u00e9di\u00e9e en une seule fois, lorsque l\u2019int\u00e9gralit\u00e9 des produits sera disponible.<\/p>

The order will be shipped within a maximum of 30 working days following receipt of full payment, except in the event of a supplier delay or additional delay that may be mentioned.<\/p>

Article 5 \u2013 Terms of payment<\/h2>

The price is payable in cash, in full on the day of the order, via the santasvalley.com website.<\/p>

To confirm their order, the Customer must make their payment directly online. Once payment has been made, the Customer receives confirmation of their order.<\/p>

Payment is made online by:
\u2013 Carte bleue ;
\u2013 Paypal<\/p>

\u2013 Virement bancaire sur demande et en cas d\u2019acceptation de la soci\u00e9t\u00e9 Lansa Design qui communiquera alors au client ses coordonn\u00e9es bancaires.<\/p>

When choosing their payment method, the Customer must provide their banking information as well as their billing address before paying. The Client guarantees to the company Lansa Design that it holds all the authorizations required to use the chosen payment method. By indicating his credit card number, the Customer authorizes the site's bank to debit the total amount of the order.<\/p>

All payment information is transmitted to the site's bank. No banking data is collected, stored or processed by the company Lansa Design. The Customer's bank account, corresponding to the bank card used for payment, will be debited immediately upon placing the order by the Customer.<\/p>

If it is impossible to transmit the flow due by the Customer (opposition, bank refusal, etc.), the order and the contract will be automatically canceled. The company will not be required to carry out any service subsequent to the customer's order if the customer does not pay the price under the conditions and according to the terms indicated in these general conditions of sale and services. services.<\/p>

Article 6 \u2013 Shipping of orders<\/h2>

Le d\u00e9lai d\u2019exp\u00e9dition varie selon le mode de paiement.<\/p>

A l\u2019exception des commandes qui contiennent un ou plusieurs articles en pr\u00e9commande, la soci\u00e9t\u00e9 Lansa Design exp\u00e9diera la commande dans un d\u00e9lai maximum de 3 jours ouvr\u00e9s suivant la confirmation de la commande emportant son paiement int\u00e9gral.<\/p>

The order can only be shipped to mainland France and neighboring countries.<\/p>

The modes of transport offered are as follows:
\u2013 Colissimo ou Transporteur\u00a0;
\u2013 Points Relais.<\/p>

D\u00e8s l\u2019exp\u00e9dition de la commande, la soci\u00e9t\u00e9 Lansa Design communique au client un lien lui permettant de suivre le trajet de son colis, et ce, gr\u00e2ce au num\u00e9ro de suivi qui lui est transmis lors de l\u2019exp\u00e9dition.<\/p>

Article 7 \u2013 Legal right of withdrawal<\/h2>

The Customer has a right of withdrawal that he can exercise without having to justify his decision, within fourteen days from the day after the agreement. This period is extended until the first following working day if it expires on a Saturday, a Sunday or a holiday or non-working day.<\/p>

Article 8 \u2013 Delivery<\/h2>

After shipment, the risks rest with the customer. It is strongly recommended that the customer make reservations or check the contents of the package upon receipt in the event of damage to the ordered item(s) or contents that do not conform to those expected.<\/p>

In the absence of a reservation expressed upon receipt, the Lansa Design company will not be able to process the customer's subsequent complaint, despite the presence of a damaged or destroyed package upon delivery.<\/p>

The customer must provide all the information allowing the compliant delivery of the product.<\/p>

In the event of an error in the delivery address by the customer and return of the package by the transport provider with the mention NPAI or incomplete address, the company Lansa Design may reimburse the customer for the amount of the order, excluding shipping costs. delivery.<\/p>

In this case, the customer must report the lack of delivery to the company Lansa Design within 25 calendar days from the day the package is taken over by the carrier's services.<\/p>

En cas d\u2019erreur d\u2019adresse de livraison du fait de la soci\u00e9t\u00e9 Lansa Design, la commande sera exp\u00e9di\u00e9e de nouveau, dans les m\u00eames conditions que l\u2019envoi initial. Les frais de livraison seront alors support\u00e9s par la soci\u00e9t\u00e9 Lansa Design.<\/p>

Si le colis n\u2019a pas \u00e9t\u00e9 r\u00e9cup\u00e9r\u00e9 par le client dans son bureau de poste (ou point Postal) ce dernier est alors retourn\u00e9 \u00e0 la soci\u00e9t\u00e9 Lansa Design.<\/p>

Upon receipt of the package, Lansa Design may, upon request, refund the entire order, excluding shipping costs.<\/p>

In the event of non-delivery of the package sent beyond 7 working days from the day the order is picked up by the carrier, the customer must contact the carrier.<\/p>

En cas de perte confirm\u00e9e par le transporteur ou d\u2019absence d\u2019information, le client devra signaler la perte \u00e0 la soci\u00e9t\u00e9 Lansa Design dans un d\u00e9lai maximum de 10 jours calendaires \u00e0 compter du jour de la prise en charge du colis par le transporteur. Pass\u00e9 ce d\u00e9lai, aucune r\u00e9clamation ne pourra \u00eatre trait\u00e9e.<\/p>

Upon receipt of the customer's complaint, Lansa Design will carry out all the necessary checks.<\/p>

If the package has not been delivered, Lansa Design will request the carrier's tracing service.<\/p>

En cas de confirmation d\u00e9finitive de la perte du dit colis par les services de livraison, la soci\u00e9t\u00e9 Lansa Design remboursera la commande, sous r\u00e9serve de la communication par le client d\u2019une attestation sur l\u2019honneur mentionnant qu\u2019il n\u2019a pas re\u00e7u le colis.<\/p>

Les d\u00e9lais de livraison indiqu\u00e9s s\u2019appliquent \u00e0 compter du jour de la prise en charge du colis par le transporteur. Les d\u00e9lais de livraison sont communiqu\u00e9s de bonne foi et \u00e0 titre indicatif.<\/p>

Failure to observe delivery times cannot result in cancellation of the order or any compensation.<\/p>

Article 9 \u2013 Legal guarantees<\/h2>

Under the terms of articles L.211-4 of the Consumer Code and 1641 of the Civil Code, the customer benefits from the legal guarantees of conformity and hidden defects for orders placed on the e-commerce site of the company Lansa Design.<\/p>

The customer has a period of two years to act from delivery of the product.<\/p>

According to article L. 211-9 of the Consumer Code, in the event of a lack of conformity, the customer chooses between repair and replacement of the good.<\/p>

The customer can implement the guarantee for hidden defects in the item sold provided for by article 1641 of the civil code.<\/p>

In the event of a hidden defect, the customer chooses between canceling the sale or reducing the sale price.<\/p>

En cas de mise en \u0153uvre des garanties l\u00e9gales, les produits litigieux devront \u00eatre exp\u00e9di\u00e9s dans un \u00e9tat parfait et complet (accessoires, emballage, notice\u2026). Les frais d\u2019envoi seront rembours\u00e9s sur la base du tarif factur\u00e9 et les frais de retour seront rembours\u00e9s sur pr\u00e9sentation des justificatifs.<\/p>

Reimbursement of disputed products will be made after careful examination of them.<\/p>

Any warranty is excluded in the following cases:<\/p>

\u2013\u00a0l\u00e9gers d\u00e9fauts de finition (peinture, pailletage,\u00a0 formes, etc\u2026) ;\u00a0
\u2013 usage anormal ou mauvaise manipulation ;
\u2013 n\u00e9gligence ;
\u2013 abus ;
\u2013 d\u00e9faut d\u2019entretien ;
\u2013 mauvaises conditions de stockage ;
\u2013 usure normale ;
\u2013 force majeure ;
\u2013 utilisation non conforme aux sp\u00e9cifications du Fournisseur\/Fabricant ;
\u2013 usage commercial ou collectif ;
\u2013 r\u00e9paration ou modification effectu\u00e9e par un tiers non agr\u00e9\u00e9 par le Fournisseur\/Fabricant.<\/p>

Article 10 \u2013 Responsibilities<\/h2>

Lansa Design cannot be held liable under any circumstances for:<\/p>

\u2013 En cas d\u2019indisponibilit\u00e9 du site santasvalley.com ;
\u2013 En cas de rupture de stocks ;
\u2013 En cas d\u2019indisponibilit\u00e9 d\u2019un produit ;
\u2013 En cas de force majeure ;
\u2013 En cas de gr\u00e8ves ou mouvements sociaux quelconques ;
\u2013 En cas d\u2019inondation ;
\u2013 En cas d\u2019incendie ;
\u2013 En cas de p\u00e9nurie sanitaire.
\u2013 En cas de dommage r\u00e9sultant d\u2019un hame\u00e7onnage par un tiers non autoris\u00e9 pour obtenir des renseignements personnels dans le but de perp\u00e9trer une usurpation d\u2019identit\u00e9 ou toute autre man\u0153uvre frauduleuse<\/p>

Article 11 \u2013 Complaints<\/h2>

La soci\u00e9t\u00e9 Lansa Design met \u00e0 la disposition du Client un service t\u00e9l\u00e9phonique Client \u00bb au num\u00e9ro suivant : +33 1 69 59 25 69 (num\u00e9ro non surtax\u00e9). Toute r\u00e9clamation du Client devra \u00eatre transmise par \u00e9crit \u00e0 l\u2019adresse suivante : Lansa Design \u2013 12 avenue du Qu\u00e9bec \u2013 B\u00e2timent Ib\u00e9ris \u2013 91140 Villebon sur Yvette<\/p>

Article 12 \u2013 Personal data<\/h2>

The company Lansa Design collects from the Client the personal data concerning him, strictly necessary for the execution of the sales contract and the provision of services ordered by the Client.<\/p>

The information collected conditions the sale and provision of services. Failure to communicate this data will result in the Customer being unable to order the desired product. Personal data is collected on the legal basis of these general conditions and is used by the company Lansa Design for the following purposes:
\u2013 Exp\u00e9dition de la commande pass\u00e9e par le client ;<\/p>

Ex\u00e9cution de la prestation de service confi\u00e9e \u00e0 la soci\u00e9t\u00e9 Lansa Design par le Client, \u2013 Cr\u00e9ation d\u2019un fichier pour le traitement strictement interne des clients de la soci\u00e9t\u00e9 Lansa Design, le suivi des dossiers de ses clients, la facturation, le recouvrement et la comptabilit\u00e9 \u2013 La gestion de la relation avec ses clients et prospects, \u2013 Le respect d\u2019obligations l\u00e9gales et r\u00e9glementaires lorsqu\u2019il met en \u0153uvre un traitement ayant pour finalit\u00e9 la pr\u00e9vention du blanchiment et du financement du terrorisme et la lutte contre la corruption. Les donn\u00e9es personnelles collect\u00e9es sont destin\u00e9es \u00e0 la soci\u00e9t\u00e9 Lansa Design. Elles peuvent \u00eatre communiqu\u00e9es \u00e9galement aux autorit\u00e9s administratives ou judiciaires dans le but de respecter la r\u00e8glementation applicable ou r\u00e9pondre \u00e0 une contrainte judiciaire ou l\u00e9gale dans le cadre de l\u2019ex\u00e9cution de la vente et de la prestation de service. Elles ne sont pas vou\u00e9es \u00e0 \u00eatre vendues, partag\u00e9es ou communiqu\u00e9es \u00e0 des tiers \u00e0 des fins commerciales ou de prospection. La soci\u00e9t\u00e9<\/p>

Lansa Design only keeps the data for the duration necessary for the operations for which they were collected as well as in compliance with the regulations in force.<\/p>

In this regard, Customer data is kept for the duration of the contractual relationship increased by 5 years, without prejudice to retention obligations or limitation periods.<\/p>

In terms of accounting, data is kept for 10 years from the close of the accounting year. The company Lansa Design, whose head office is located at 12 avenue du Qu\u00e9bec \u2013 B\u00e2timent Ib\u00e9ris \u2013 91140 Villebon sur Yvette represented by Lansa Design, is responsible for processing said data. Personal data may be stored and processed in any country in the European Union subject to GDPR No. 2016\/679.<\/p>

The Customer has a right with regard to the data controller to access personal data, access to data concerning him, rectification, query, limitation, portability, erasure, or the right to object to the processing of data, as well as the right to lodge a complaint with a supervisory authority. It is specified that the Customer must be able to prove their identity, either by scanning an identity document, or by sending a photocopy of their identity document to the company Lansa Design.<\/p>

Article 13 \u2013 Intellectual property<\/h2>

The Customer refrains from any reproduction or exploitation of the products offered for sale, without the express, written and prior authorization of the company Lansa Design, under penalty of legal proceedings. The society<\/p>

Lansa Design remains the owner of all intellectual property rights over the brands, logos, slogans, graphics, photographs, animations, videos and texts contained on the site. Any total or partial representation of the site and its content, by any means whatsoever, without the express prior authorization of the company Lansa Design, is prohibited and constitutes an infringement punishable by articles L. 335-2 et seq. and the articles L. 713-1 et seq. of the intellectual property code.<\/p>

Article 14 \u2013 Disputes<\/h2>

Any dispute arising from the execution, interpretation, or termination of the contract will be decided according to the rules specifically applicable in the matter. These general conditions of sale and provision of services and the purchase and sale operations resulting from them are governed by French law.<\/p>

In accordance with the provisions of articles L. 612-1 et seq. of the Consumer Code, the Customer has the possibility, as a consumer, to submit complaints to the company Lansa Design by electronic message or by post to the head office address social.<\/p>

In the event of a dispute, the competent courts are those of the place where the head office of the company Lansa Design is established.<\/p>

These general conditions of sale and provision of services are expressly approved and accepted by the Customer, who declares and acknowledges having perfect knowledge of them, and therefore waives the right to rely on any contradictory document and, in particular, its own general conditions of purchase, which will be unenforceable against the company Lansa Design, even if it is aware of them.<\/p><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"

Conditions g\u00e9n\u00e9rales de venteLes pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Ventes et de Services r\u00e9gissent l\u2019ex\u00e9cution de la vente et des prestations de la soci\u00e9t\u00e9 Lansa Design pour le Client. Elles sont conclues entre : \u2013 La soci\u00e9t\u00e9 Lansa Design, immatricul\u00e9e au RCS d\u2019Evry sous le num\u00e9ro 529752115, au capital de 40.000,00\u20ac, dont le si\u00e8ge social est […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-11985","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nConditions g\u00e9n\u00e9rales de vente | Santa\u2019s Valley<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions g\u00e9n\u00e9rales de vente | Santa\u2019s Valley\" \/>\n<meta property=\"og:description\" content=\"Conditions g\u00e9n\u00e9rales de venteLes pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Ventes et de Services r\u00e9gissent l\u2019ex\u00e9cution de la vente et des prestations de la soci\u00e9t\u00e9 Lansa Design pour le Client. 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